Refund policy
Return and Refund Policy
100% Fitment Guarantee
We guarantee the part you buy will work in your specific vehicle — or you get a full refund. After you order, we email you asking for a quick photo of your dashboard and factory radio so we can confirm the exact correct parts before anything ships. If it still turns out the product doesn't work for your vehicle — including if we ship the wrong parts — we will give you a full refund. This guarantee covers fitment and compatibility specifically, and takes priority over the general no-returns policy below, which covers everything else.
All sales are final for reasons unrelated to fitment. We do not accept returns, exchanges, or cancellations for reasons other than the Fitment Guarantee above.
Many of our products are vehicle-specific, special order, electronic, or custom-fit items.
No Returns or Exchanges
Outside of the Fitment Guarantee above, we do not accept returns or exchanges for reasons including, but not limited to:
- Change of mind
- Vehicle sold or no longer needed
- Customer no longer wants the product
- Customer attempted installation without proper experience
- Product was installed, used, opened, modified, damaged, or altered
- Packaging, wiring, plugs, screen protectors, brackets, clips, or accessories are missing or damaged
- Buyer expected features that were not listed on the product page
- Delays caused by shipping carriers, customs, duties, weather, or incorrect shipping information
Defective Product Claims
Refunds are also considered if the product is confirmed to be defective due to a manufacturing defect.
A defect does not include damage or issues caused by:
- Physical damage
- Scratches, cracks, broken screens, broken clips, bent pins, cut wires, damaged plugs, or damaged connectors
- Incorrect installation
- Improper wiring
- Short circuits
- Power, ground, fuse, CAN bus, amplifier, speaker, or vehicle wiring issues
- Water damage, heat damage, impact damage, or misuse
- Software changes, third-party apps, rooting, flashing, or unauthorized modifications
- Damage caused by another installer, shop, technician, or the customer
Inspection Requirement
To make a Fitment Guarantee or defective product claim, you must contact us within 7 days of delivery at support@superioraudio.ca.
You must provide: order number, full name, vehicle year/make/model/trim, clear photos of the product and packaging, clear photos or video showing the issue, photos of the installation wiring and connections, and any troubleshooting steps already completed. We may require additional testing, videos, or confirmation from a qualified installer before approving any refund, replacement, or repair.
A refund is issued if we confirm a genuine fitment or compatibility mismatch under the Fitment Guarantee, or a manufacturing defect that can't reasonably be resolved through troubleshooting, repair, or replacement. If the product is working properly, correctly fitted, damaged, altered, or incorrectly installed, no refund will be issued outside the Fitment Guarantee.
Shipping Costs
Original shipping costs are non-refundable outside the Fitment Guarantee. Customers are responsible for return shipping costs unless the return is covered under the Fitment Guarantee or the product is confirmed defective. We are not responsible for lost, stolen, delayed, or damaged return shipments — we recommend tracked, insured shipping.
Special Order and Vehicle-Specific Products
Special order, custom-fit, vehicle-specific, and electronic products are final sale outside the Fitment Guarantee. These items cannot be returned for wrong selection, buyer error, change of mind, or installation difficulty — but are covered by the Fitment Guarantee if the product doesn't work for the customer's specific vehicle.
Installation and Labour
We are not responsible for any installation costs, removal costs, diagnostic fees, labour charges, shop fees, vehicle damage, lost time, or related costs. Refunds, replacements, or repairs apply only to the product itself, not labour or third-party service charges.
Final Decision
All refund, replacement, repair, or exchange decisions are subject to our inspection and approval. This policy does not limit any rights you may have under applicable consumer protection laws.